January 4th, 2013
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The Duties You Could be Doing When You Become a Cashier
If you decide to become a cashier, you’ll find that you’ll be doing a lot more than the payment processing of goods at the checkout. That will be your primary job, but the duties go above and beyond that, and entails much more responsibility than you may have imagined.
One of the key points of this job, and something you should capitalise on at an interview for this type of work, is that when you’re on the cash register, you’re ultimately responsible for closing the sale.
When a customer comes to the checkout and has any questions, the way you handle that customer will determine whether the sale goes ahead, or if the item is returned to the shelves, or left at the checkout with the sale not being made.
This is the element of the job that takes you into a customer service role. Your job is in face to face customer services, with a view to processing sales. While payment processing is what you’re employed to do, the customer experience comes first, or else there won’t be a payment to process.
You’re doing so much more than collecting payments for merchandise, and you have responsibilities too.
The roles and responsibilities expected of a cashier
While it goes without saying, trust is going to be a major factor in how employable you are to businesses. You’ll be handling the cash, and your boss needs to know the takings that go into the cash register – stay there.
That also extends to the way you handle the cash register. All money in and out, must be accounted for with the correct receipts, and any exchanges must be documented correctly too.
Some stores will use promotional coupons, and those will need to be properly entered into the POS system, in order for the store managers to keep track of the campaign, and determine what’s effective and ineffective at marketing different product lines.
For the cash register itself, it’s the cashier who is responsible for the end of day/shift takings. All takings must be tallied up to ensure that the receipts, exchanges, and any other paperwork is accounted for. Although, in some companies, there may be a head cashier who will handle the paperwork side of the job for their team of cashiers. In that instance, you would still need to ensure you had the cash aligned to the documented sales documentation.
Human errors can happen, and companies know this. It’s to be good at numeracy, to ensure you can make quick calculations and assign the correct change. The end of the shift is when you find this out, after tallying the takings, and compare to your sales.
Sometimes, you can find that you’ve short changed, or issued too much change to a customer, which will leave discrepancies in your cash register. Employers are usually fine when it’s a few cents of a difference, but when it happens frequently, you can find yourself in the firing line, if your employer begins to suspect you’re dipping the register for your own personal gain.
The more errors happen, the more you lose the trust of your employer, and the instant that happens, your job is on the line. In fact, it’s more than your job as when you put on your CV that you were a cashier, and you can’t provide a reference, that’s going to create doubt with future employers right off the bat.
Credibility comes from trust, and without trust, your career as a cashier is pretty much dead in the water, and you’ll be left looking for a new career.
Additional non-cash related duties of a cashier
Depending on the type of company you’re working for, you can have different responsibilities. Most will assign customer services to your job description, and you will have to do everything you possibly can to maintain a high level of customer satisfaction.
That can see you going out onto the shop floor to collect the right item a customer is looking for, or calling on colleagues to delegate that task.
Since customer services are a big part of the job, you will have to handle difficult customers on occasion, and solve any problems in a fast, friendly, and efficient manner. That will require strong interpersonal and communication skills.
There will be other types of jobs where fitness may be a factor in the suitability of candidates to fill the role of a cashier. This can happen as cashiers can often be assigned bagging, and packing duties, as well as returning unwanted merchandise to the shelves from the checkout, and that can involve heavy lifting.
One of the other areas that can benefit you in obtaining work as a cashier, is having the ability to cross sell products. This is a rising occurrence in retail, when the cashiers are allocated a product line to push as much as possible to boost the sales of something that hasn’t been huge hit with customers, and declining in sales.
In such instances, certain products can be allocated to the checkout area with a promotional deal on them. It will then be tasked to the cashier team to help push the product promotions and drive up the sales figures.
As you can see, there is a diverse range of duties involved in the job of a cashier, but it does make it even more advantageous for the career focused individual. Reason being that it gives you a diverse range of skills that can be used to enhance your skills profile.